Troubleshooting

The installer won't open (Mac)

DigMusiK isn't signed by Apple yet. After macOS says it can't open it, go to System Settings > Privacy & Security, scroll to Security and press Open Anyway. Right-click > Open no longer works for unsigned apps on macOS 15 and later. See Installing on a Mac.

Windows protected your PC

Press More info, then Run anyway. Once is enough.

DigMusiK doesn't show in my DAW

• Rescan plug-ins in your DAW.
• Open the plugin's Setup check (or standalone DigMusiK) and follow what it says. If two copies are installed, run the latest installer.
• On Windows, check DigMusiK.vst3 is in C:\Program Files\Common Files\VST3.
• In Logic, look under Audio Units > DigMusiK.

The plugin won't sign in

Check your internet connection and firewall: the plugin needs to reach app.digmusik.com. Signatures already on the computer keep working for 14 days offline. If you've reached your plan's number of computers, sign one out under Devices.

A capture was rejected

• Export the whole file, start to end, as WAV, with no normalising, dither or fades.
• Don't touch any controls while the reference plays, and keep the reference at the very start of the track at its own level.
• Make sure nothing clips going out to your gear or coming back: the loudest moment is a sweep at -3 dBFS.

Print Recall didn't find the settings

• Upload the dry track and the print with the same start and end.
• Use 30 to 60 seconds of the busiest part of the song.
• Answer the setup question honestly: if the interface or its outputs changed, say so.
• Enter any settings you're sure of; it helps with the rest.

Uploads

Use WAV files (16, 24 or 32-bit). If an upload stalls, check your connection and try again; the page tells you the size limit.