Notice and takedown
We respect the rights of musicians, engineers, manufacturers and software developers. This policy explains how to tell us about content on DigMusiK that you believe infringes your rights or breaks our rules, and what happens next.
1. Quick reports
Signed-in members can use the Report link on any signature, plugin, shared chain or creator profile. Choose a reason and add details. Choose It may be illegal for anything that could be illegal (abuse, threats, hate, fraud or terrorism, for example): we look at those first. When several members report the same signature, it's hidden automatically while we review it; profiles, plugins and chains stay up until a person has looked. If you're not signed in, email support@digmusik.com.
NAM captures uploaded by a member are private to them; if you believe one shared with you infringes your rights, report it in the same way.
2. Formal notices (copyright, trademark and other rights)
Email support@digmusik.com with the subject "Takedown notice", including:
- your name, organisation (if any) and contact details;
- the right you believe is infringed (for example, the copyrighted work or the registered trademark and its number);
- the address (link) of each signature, plugin or profile concerned;
- why you believe the use isn't authorised;
- a statement that the information in your notice is accurate and that you are the rights owner or authorised to act for them.
We acknowledge notices within 2 working days and normally act within 5 working days. Where a notice is clear and complete, we may remove or hide the content straight away while we review it. We tell the uploader, share the notice with them (removing personal details you ask us not to share), and explain how they can respond.
3. Manufacturer opt-out
If you make equipment or software and don't want your products listed in DigMusiK's public catalogue or used in our research models' names, email us from your company's domain with the products concerned. We'll confirm within 5 working days. Once confirmed, public signatures crediting those products become link-only, our research models stop using your product names, and new public listings crediting them are blocked.
3A. Software developers
Captures that include software plugins are private to the member who made them: DigMusiK never lists or sells them, and only opens them for a collaborator in a shared session who has confirmed they own a licence for that plugin. If you develop software and believe a member has captured your plugin in breach of your licence, email us with your licence terms and, if you know it, the account concerned. We'll ask the member to delete it and remove it ourselves where your licence clearly forbids it.
4. Counter-notices
If your content was removed and you believe that was a mistake, for example because you own the unit or have permission, reply to our email within 14 days with an explanation and any evidence. We'll review it and may restore the content, telling the person who made the notice. Some disputes have to be resolved between the parties, and we may keep content down until they are.
5. Repeat infringement
We close the accounts of members who repeatedly infringe others' rights, and withhold payouts for affected sales while a dispute is open.
6. Illegal content and safety
For content that may be illegal (not only infringing), use the Report link or email us. For anything urgent about someone's safety, including a child at risk, threats or intimate images shared without consent, email safety@digmusik.com; it's checked every day. We remove illegal content as soon as we're aware of it and report it to the authorities where the law requires.
7. Misuse
Please only send notices you believe are accurate. Knowingly false notices may be unlawful, and we may stop acting on notices from people who repeatedly send them.
8. Complaints and appeals
You can complain to us about content on DigMusiK, about how we handled a report or notice, about how we keep DigMusiK safe (including our duties under the Online Safety Act 2023), or appeal a decision to remove your content or restrict your account. Email support@digmusik.com with the subject "Complaint" or "Appeal", saying what it's about and including any links.
- We acknowledge it within 2 working days and aim to give you our decision within 14 days.
- Where we can, someone who wasn't involved in the original decision reviews it.
- We tell you what we decided and why, and what we've changed if we got it wrong (for example, restoring your content).
- Complaining or appealing never counts against you, and won't be treated as a misuse report unless it's plainly abusive.
If you're unhappy with our answer about online safety, you can also tell Ofcom, the regulator, at ofcom.org.uk.